Website Terms of Use
| Version | v1.3 — supersedes v1.2 |
|---|---|
| Effective date | 17 August 2026 |
| Applies to | remmed.co.za, remmedsa.co.za and any subdomain |
| Does not apply to | Use of the RemMed platform itself, which is governed by the Master Services Agreement |
| Operator of the website | Vowels Africa (Pty) Ltd t/a RemMed SA, registration number 2025/722562/07 |
| Governing law | The laws of the Republic of South Africa |
1. Acceptance
1.1 By accessing or using this website you agree to these terms. If you do not agree, do not use the website.
1.2 We may amend these terms. The current version is always the one published here, and the version number and effective date above will change. Continued use after an amendment constitutes acceptance of the amended terms.
2. What this website is, and what it is not
2.1 This website describes the RemMed platform, a revenue recovery service for South African medical practices, and allows you to enquire about it, request a demonstration, or purchase a Remittance Review.
2.2 Nothing on this website is an offer capable of acceptance. Access to the platform is granted only under a signed Master Services Agreement. Submitting a form, requesting a demonstration or corresponding with us does not create a contract for the supply of the platform, and does not entitle you to access it.
2.3 No professional advice. The content of this website, including any figures, benchmarks, recovery estimates or illustrative calculations, is general information. It is not medical, legal, tax, accounting, actuarial or financial advice, and it is not advice on the coding, billing or submission of any particular claim. You should not act on it without obtaining advice appropriate to your own circumstances.
2.4 Illustrative figures.Where we publish figures describing revenue leakage, recovery rates or outcomes, those figures are drawn from our own data and modelling. They describe what has occurred in specific circumstances. They are not a forecast, a guarantee, or a representation that any practice will achieve a comparable result. Recovery outcomes depend on the practice's own billing history, the schemes involved, and whether resubmission windows remain open.
3. Permitted and prohibited use
You may view, download and print content from this website for your own internal business purposes. You may not:
- Copy, republish, distribute or commercially exploit any part of the website without our written permission
- Use any automated means to scrape, harvest, index or extract content, other than a search engine operating under our robots file
- Attempt to gain unauthorised access to the website, any account, or any system or network connected to it
- Introduce any malicious code, or interfere with the operation, security or availability of the website
- Submit false, misleading or third-party personal information through any form on the website
- Use the website in a way that infringes any person's rights, or that contravenes any law, including the Electronic Communications and Transactions Act 25 of 2002 and the Cybercrimes Act 19 of 2020
We may suspend or terminate your access to the website at any time, without notice, if we reasonably believe you have breached this clause.
4. Intellectual property
4.1 All content on this website — including text, layout, graphics, the RemMed name and logo, the "Remeez" name and avatar, design elements and underlying code — is owned by or licensed to Vowels Africa (Pty) Ltd and is protected by copyright, trade mark and other intellectual property laws.
4.2 Nothing on this website grants you any licence or right in that intellectual property, other than the limited right to view and use the website in accordance with clause 3.
4.3 Third-party names, marks and scheme names appearing on this website are the property of their respective owners. Their appearance does not imply any endorsement, affiliation or partnership with RemMed unless we expressly say so.
5. Information you submit
5.1 Personal information submitted through this website is processed in accordance with our Privacy Notice, published at remmed.co.za/privacy, and our Cookie Notice, published at remmed.co.za/cookies.
5.2 Where you submit information about another person — for example a colleague's contact details — you warrant that you are entitled to do so and that you have given that person the notice required by section 18 of POPIA.
5.3 You must not submit patient information, medical records or claim data through any form on this website. Practice data reaches us only through the platform, under a signed Master Services Agreement. Anything submitted through a website form in contravention of this clause will be deleted.
5.4 Any feedback, suggestion or idea you send us about the platform may be used by us without obligation or compensation to you. This does not affect your rights in your own confidential information or personal information.
6. Availability and third-party links
6.1 We aim to keep this website available but do not warrant uninterrupted or error-free access. We may suspend, withdraw or restrict all or part of it without notice. Availability commitments for the platform, if any, are dealt with in the Master Services Agreement, not here.
6.2 This website may link to third-party sites. We do not control them, do not endorse them, and are not responsible for their content or their treatment of your information.
7. Limitation of liability
7.1 The website and its content are provided as they stand. To the fullest extent permitted by law, and subject to clause 7.3, we exclude all warranties, express or implied, as to the accuracy, completeness or currency of the content.
7.2 To the fullest extent permitted by law, and subject to clause 7.3, we are not liable for any indirect, special or consequential loss, or for any loss of profit, revenue, data or business, arising from your use of or inability to use this website.
7.3 Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Protection Act 68 of 2008 where it applies.
7.4 These terms govern the website. Liability arising from the supply of the platform is dealt with exclusively in the Master Services Agreement, and nothing here extends, limits or varies it.
8. General
8.1 These terms are governed by South African law, and the courts of the Republic of South Africa have jurisdiction.
8.2 If any provision is found to be unenforceable, it is severed and the remainder continues in force.
8.3 Our failure to enforce any provision is not a waiver of it.
8.4 Where these terms conflict with a signed Master Services Agreement, the Master Services Agreement prevails.
8.5 Queries about these terms: hello@remmed.co.za, or Vowels Africa (Pty) Ltd, 57 Innis Road, Wynberg, Cape Town, 7800.
Annexure A — Disclosures required by section 43 of the Electronic Communications and Transactions Act 25 of 2002
Section 43 of ECTA requires a supplier offering goods or services through an electronic transaction to make the following information available to consumers on the website. This annexure satisfies that requirement.
| Full name and legal status | Vowels Africa (Pty) Ltd, a private company incorporated in the Republic of South Africa on 15 September 2025, trading as RemMed SA |
|---|---|
| Registration number | 2025/722562/07 |
| VAT registration number | Not applicable. Vowels Africa (Pty) Ltd is not a registered VAT vendor. |
| Physical address / registered office | 57 Innis Road, Wynberg, Cape Town, Western Cape, 7800, South Africa |
| Postal address | 57 Innis Road, Wynberg, Cape Town, Western Cape, 7800, South Africa |
| Telephone number | +27 79 211 3719 |
| Email address | hello@remmed.co.za |
| Website | remmed.co.za |
| Directors | Yusri Mathews; Yaseen Samsodien |
| Information Officer | Yaseen Samsodien, registered with the Information Regulator under number 2026-063725 |
| Membership of any self-regulatory body | None |
| Description of goods or services | A subscription software platform that reads medical aid remittance advices, reconciles claim lines against what the practice billed, classifies each line against the scheme's own reason codes, and identifies unpaid and under-paid amounts; and a once-off Remittance Review covering the practice's full remittance history. The platform is read-only, does not write to practice billing systems, and does not itself take recovery action. |
| Full price, including tax and any other fee | Published at remmed.co.za/#pricing. Remittance Review: R500 once-off per practice. Base Platform Fee: R1,000 per month per practice, irrespective of practice billings, including one remittance mailbox. Additional remittance mailbox: R300 per month each, to a maximum of five additional mailboxes. The maximum payable by any practice at the date of this annexure is accordingly R2,500 per month. All amounts are in South African Rand and exclude value-added tax; the Company is not a registered VAT vendor and no value-added tax is added. Fees are fixed for the duration of the agreement, with no annual escalation. Remeez on WhatsApp and the AI Engagement Features (email and voice) are not yet available, are not charged, and will be priced and notified in writing before activation. A success fee of 3% of recovered revenue is contracted from signature but dormant: it applies only from activation of the Engagement Features, on not less than 30 days' written notice, and only to amounts recovered on items actioned by RemMed. No charge other than those listed is payable at the date of this annexure. |
| Manner of payment | Monthly in advance by electronic funds transfer or card, collected through our payment provider, Paystack. Card and bank details are entered with Paystack directly; RemMed does not receive, store, or transmit card numbers. |
| Terms of agreement | The Master Services Agreement, made available for review before signature. A copy is provided on request to hello@remmed.co.za. |
| Time within which services will be supplied | Applications are reviewed within one business day. Once approved, guided setup takes under an hour of the practice's time, and reconciled remittances appear on the dashboard from the first successful ingestion. Remittance Review output is delivered within 10 business days of the practice's remittance history being received, and dashboard access to the result runs for 30 days from delivery. |
| Cooling-off period (section 44 of ECTA) | Section 44 does not apply to a transaction for the supply of services to a juristic person, nor where the supply of the service has begun with the consumer's consent before the end of the seven-day period. Where it does apply, a consumer may cancel without reason or penalty within seven days of the conclusion of the agreement and receive a refund within 30 days, bearing only the direct cost of returning anything supplied. Our Refund and Cancellation Policy sets out when and how refunds are paid. |
| Complaints and dispute resolution | Complaints to hello@remmed.co.za, or in writing to the address above. Unresolved disputes are dealt with under the dispute resolution clause of the Master Services Agreement. |
| Security of payment and personal information | Card and bank details are entered with our payment provider, Paystack, directly; RemMed does not receive, store, or transmit card numbers, and no practice, claim-line, patient or health data is transferred to the payment provider in any circumstance. Personal information is handled in accordance with our Privacy Notice, and platform data under the POPIA Annexure to the Master Services Agreement. |
| Right to review the transaction | Before completing any transaction you will be shown a summary of what you are purchasing and the total amount payable, and may correct any error or withdraw before confirming. |
| Alternative dispute resolution code | RemMed does not currently subscribe to an alternative dispute resolution code or scheme. |
Note on maintenance of this annexure. Section 43 of ECTA requires this information to be available and accurate. Where the published price, the product name, or the delivery period changes, this annexure must be updated in the same deployment as the change. Section 43(2) gives a consumer the right to cancel a transaction within 14 days without penalty where the supplier has failed to make the required information available, and a materially incorrect disclosure carries the same risk as a missing one.
Two future events require this annexure to be revised before they take effect: registration of the Company as a VAT vendor, and activation of the success fee on launch of the Engagement Features. Neither may be given effect until the row above and the published pricing page have both been updated.
This annexure is current as at the effective date above. It is reviewed on every pricing change and at least annually.