Can you see my whole inbox?
No. You connect your remittance mailbox with a sign-in you can revoke — we never see your primary password — and RemMed fetches remittance emails only, matched by scheme senders and attachment types. Nothing else is read, fetched or stored, and you can revoke access from your own account at any moment.
Can RemMed change anything in my billing system?
No. RemMed works from your remittance emails and never has write access to the systems that run your practice. Every correction and resubmission is done by your team, with the next action shown on screen.
Is this POPIA compliant?
Yes, and in writing. Every practice signs an operator agreement that binds RemMed to POPIA’s operator obligations: security safeguards, lawful cross-border hosting protections, breach notification, audit rights, and deletion of your data when you leave. Health data is special personal information, and we treat it that way.
Is RemMed working against the medical schemes?
No — it couldn’t work if it were. Schemes publish the reason codes and resubmission rules RemMed runs on. We do the line-by-line reading a busy practice doesn’t have time for: correct what the scheme flagged, resubmit within the scheme’s own rules, bill the patient where the scheme says the member is liable. Playing by the book is the whole product.
My billing bureau (or in-house team) already handles this — don’t they?
They handle submission, and most do it well. Reading every remittance line after the money lands is a different job: matching what the scheme actually said, line by line, against what was billed, and deciding what to do about each difference. That is the only job RemMed does, and it sits alongside whatever billing arrangement you already have — nothing changes in how your team submits.
My practice system already shows outstanding balances. What’s different?
Your practice system knows what you billed. The remittance is the scheme’s answer, line by line — paid at rate, short-paid with a reason code, rejected, or member liable. RemMed reads that answer and puts it next to what you billed, so “outstanding” becomes a list of specific lines with a specific next step, instead of one number.
Who qualifies?
Private practices in South Africa that bill medical schemes, hold a valid BHF practice number, receive remittances electronically, and have someone in the practice who will work the list.
How long does setup take?
Under an hour of your time. You request, we confirm we can support your practice, the agreements are signed on screen, a short guided setup connects your mailbox, your remittances sync, and the 07:00 digest starts.
Does RemMed work with our email provider?
Yes — RemMed works with any email provider. The most common providers connect with a sign-in you can revoke at any time. For any other provider, you supply the incoming mail server details and an app-specific password for a mailbox used only for remittances — never your primary password. Those details are encrypted with AES-256 the moment you submit them. RemMed holds incoming-mail credentials only, so it can never send email from your address.
